healthcare provider hands and patient hands, explaining primary care

Examining the Primary Care Experiences of Refugee Communities

Updated in 2023, clinical recommendations and guidance for providers that serve refugee communities.

November 10, 2023 · PDF


Senior woman talks with a doctor online

Navigating Telehealth in Limited English Proficiency Populations

The goal of this article is to highlight best practices in Telemedicine as they are emerging during the Covid-19 pandemic and the barriers and facilitators to a successful Telehealth visit with Limited English Proficiency (LEP) patients.

August 3, 2020 · Article, PDF


Oromo youth

Oromo Community Resources

Local and online Oromo community organizations.

July 22, 2020 · Article


Women refugees from Syria at a clinic in Jordan

Practicing Cultural Humility when Serving Immigrant and Refugee Communities

Article about the paradigm shift from the concept of "cultural competence" to "cultural humility" when serving immigrant and refugee populations.

March 16, 2020 · Article


Image of a clinic check-in area

Key Resources to Address Health Disparities for Non-English Speaking Patients

Within Health Systems Interpreter Services Central to any medical service serving non-English speaking patients. There should be multiple modalities available […]

February 19, 2020 · Article


Ramadan: Information for Health Care Providers

The impact fasting and religious practices during Ramadan might have on patients, including pregnant or nursing women.

August 1, 2018 · Article


Two muslims praying in the courtyard of a mosque at dusk

What Providers Need to Know about Ramadan

Video presentation on Ramadan and the health implications that providers should know about when working with Muslim patients who are fasting.

June 1, 2017 · Video


Image of a variety of pills on a desk

Cultural Aspects of Pain Management

Discusses cultural background as a framework that influences meaning and expression of pain.

December 19, 2016 · PDF


Image of pain scale using faces and numbers

Pain Scales

There are a number of scales available for assessing pain among culturally diverse populations.

December 19, 2016 · Article


A doctor, a patient and a medical interpreter in a medical exam room

Cultural Brokering & Advocacy – Interpreting for Patients with Emotional Trauma

These three video vignettes focus on medical care and interpreting that communicates compassion for a patient's trauma while focusing on the present complaint.

December 17, 2016 · Article, Video


interpreter translating in medical provider office

Sight Translation

These video vignettes role-play scenarios and their subsequent discussion videos focus on sight translation.

October 12, 2016 · Article, Video


Female nurse taking blood pressure of female patient in a hospital bed

Translated Nurse-to-Patient Communication Pages – Harborview

Pages developed with nurses and interpreters to aid caregivers in communicating basic information to their patients.

October 5, 2016


A doctor, patient and medical interpreter in a clinic exam room

Medical Interpreting Pre-Session

These two video vignettes role-play medical interpreting scenarios and their subsequent discussion videos focus on the importance of providing contextual information to the interpreter.

June 24, 2016 · Article, Video


Language expert Mekonnen Gebretsadik and Benji Perin discussing Tigrigna phrases.

Phrases of Courtesy in Nine Languages: A Tool for Medical Providers

Features videos of native speakers saying phrases of courtesy in nine languages. This tool is to help develop rapport in the interpreted health encounter.

August 8, 2013 · Article, Video


Man talking in an office

TIS National Interpreting Services (Australia)

TIS National is available 24 hours a day, seven days a week for any person or organization in Australia requiring interpreting services. This 5 minute YouTube video describes how the TIS National interpreting service works.

September 28, 2011 · Video


Image of 2 people talking with an interpreter in the middle

Hints and Tips for Working with Interpreters

This video provides effective ways to bridge the communication gap between English speakers and non-English speakers through the use of interpreters.

September 28, 2011 · Video


Injera, fasting food, Ethiopia

ABIY TSOM The Great Lent

Dietary and medical implications of fasting for followers of the Ethiopian Orthodox Church.

August 14, 2009 · Article


Photo of the exterior of hospital and park

Collaborative Strategies For Language Access In Health Care in Seattle & King County

Proceedings from a 2003 meeting of key stakeholders involved in providing language access services in health care in the City of Seattle and in King County, Washington.

August 13, 2009 · PDF


Image of Al-Aqsa Mosque in Jerusalem

Overview of Health Care in Islamic History and Experience

This article provides a short historical review about health care in Muslim experience, as well as current general information about Muslim people and their main observances and concerns in the Western health care system.

August 13, 2009 · Article


picture of 3 male interpreters of different languages sitting down

Guidelines for Interpreted Visits

Some guidelines to consider when using interpreters.

August 11, 2009 · Article


Image of Chinese script on paper

Chinese Language

Overview of the Chinese language, including scripts, dialects and applications for interpreters.

August 6, 2009 · Article


photo of a patient curled up on the couch in a therapist's office.

¡No soy Loco! / I’m Not Crazy! Understanding the Stigma of Mental Illness in Latinos

The goal of this video is to demonstrate how Latino patients present their stigma of mental illness, and how skilled therapists manage it.

January 1, 2009 · Video


Arms holding sitting Cambodian baby

Naming in Cambodian Culture

How naming is done in Cambodian culture and the implications for medical records.

October 6, 2008 · Article


image of Ethiopian people standing behind a counter selling coca-cola and doughnuts

Cross-Cultural Medicine and Diverse Health Beliefs – Ethiopians Abroad

Article reprinted with permission from Western Journal of Medicine. By Richard M. Hodes, Addis Ababa, Ethiopia. West J Med, January 1997.

January 1, 1997 · Article, PDF


Doctor and nurse talking to an Ethiopian patient lying in bed

Medical Disclosure and Refugees – Telling Bad News to Ethiopian Patients

Article reprinted with permission from Western Journal of Medicine. By Yewoubdar Beyene, PhD, San Francisco, CA. West J Med, September 1992; 157:328-332.

September 1, 1992 · PDF


close up of a typewriting with the word "bioethics" typed out on a sheet of white paper

Ethical Dilemmas in a Cross Cultural Context – A Chinese Example

Article reprinted with permission from Western Journal of Medicine. By Jessica H. Muller, PhD and Brian Desmond, MD, September 1992.

September 1, 1992 · PDF