The goal of this article is to highlight best practices in Telemedicine as they are emerging during the Covid-19 pandemic and the barriers and facilitators to a successful Telehealth visit with Limited English Proficiency (LEP) patients.
August 3, 2020 · Article, PDF
These three video vignettes focus on medical care and interpreting that communicates compassion for a patient's trauma while focusing on the present complaint.
December 17, 2016 · Article, Video
These video vignettes role-play scenarios and their subsequent discussion videos focus on sight translation.
October 12, 2016 · Article, Video
Pages developed with nurses and interpreters to aid caregivers in communicating basic information to their patients.
October 5, 2016
These two video vignettes role-play medical interpreting scenarios and their subsequent discussion videos focus on the importance of providing contextual information to the interpreter.
June 24, 2016 · Article, Video
Features videos of native speakers saying phrases of courtesy in nine languages. This tool is to help develop rapport in the interpreted health encounter.
August 8, 2013 · Article, Video
This article discusses the lay and medical terms used for hypertension in Khmer language and their influence on patients’ understanding of the disease.
February 26, 2013 · Article
TIS National is available 24 hours a day, seven days a week for any person or organization in Australia requiring interpreting services. This 5 minute YouTube video describes how the TIS National interpreting service works.
September 28, 2011 · Video
This video provides effective ways to bridge the communication gap between English speakers and non-English speakers through the use of interpreters.
September 28, 2011 · Video
Proceedings from a 2003 meeting of key stakeholders involved in providing language access services in health care in the City of Seattle and in King County, Washington.
August 13, 2009 · PDF
Some guidelines to consider when using interpreters.
August 11, 2009 · Article
Overview of the Chinese language, including scripts, dialects and applications for interpreters.
August 6, 2009 · Article
A short clinical pearl about the additional complexities of communicating about end-of-life care with non-English speaking. Recommedations for providers working with interpreters.
February 20, 2006 · Article
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A resource from The National Child Traumatic Stress Network Resource designed as a dyadic training to increase the capacity and partnership of professional interpreters and qualified mental health clinicians working together in order to improve quality and access of services for children, adolescents and families with no or limited English proficiency (LEP) and who have experienced trauma and are seeking mental health services.
A teaching module by Dr. Margaret Isaac, Foundations of Clinical Medicine at the University of Washington geared to health care clinicians about elements of cross cultural-medicine and how to work effectively with an interpreter. Specific topics include: cultural competence, cultural humility, patient-centeredness and modes of interpreting. Module length to complete would be approximately 30-45 minutes.
The Health Care Interpreter Network (HCIN) offers an online continuing education platform for professional interpreters. Includes some palliative and end of life related courses.
YouTube video by Australian Department of Home Affairs provides information on effective ways to bridge the communication gap between English speakers and non-English speakers through the use of interpreters.
As the use of palliative care grows, so does the diversity of patients who opt for it. The California Health Care Foundation has a free curriculum for trainers of medical interpreters that covers the topic with sensitivity.
This 2003 publication from the California Endowment was designed to provide an overview of the research on the prevalence, role and effects of language barriers in health care.
Washington Health Benefits Exchange as provided translated materials about Health and Immigration Eligibility in Cambodian, Chinese, Korean, Laotian, Russian, Somali, Spanish and Vietnamese.
The Washington State Department of Social and Health Services offers certification testing for translators and medical and social services interpreters in Cantonese, Korean, Mandarin, Russian, Spanish and Vietnamese, and authorization testing for medical and social services interpreters in all other languages.
This 2003 article in the Journal of General Internal Medicine describes a qualitative study that used focus groups and content analysis to examine factors contributing to quality of care from the perspective of Chinese- and Vietnamese-American patients with limited English language skills.
The NCIHC is a multidisciplinary organization whose mission is to promote and enhance language access in health care in the United States.
This 2006 article in the Journal of General Internal Medicine outlines the findings of an in-office linguistic study in which transcripts of physician-patient-interpreter interactions were analyzed for content, form, and influence of the interpreter on the interaction as a whole.
This 2007 article in the Journal of General Internal Medicine about a study that examined the effects of language discordance on the degree of health education and the quality of interpersonal care that patients received, and examined its effect on patient satisfaction; as well as evaluated how the presence/absence of a clinic interpreter affected these outcomes.
Information guides from the American Translators Association about purchasing translation or interpreting services.