Vietnamese woman smiling with stained glass window in the background

Vietnamese CCM – Bridging language and cultural gaps for patients in ICU

Kim Lundgreen has been with the Community Housecalls program for almost thirty years. As part of the 30 year anniversary celebration, we created a series of videos highlighting their work.

This short video describes the work of Kim Lundgreen a Vietnamese Caseworker Cultural Mediator at Harborview Medical Center. Kim works with Vietnamese patients in the ICU department. She describes her role helping patients and their families understand what is happening to their loved one. She bridges the language barrier between her patients and providers so everyone is clear and understands the health situation and the goals of care.