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Spanish CCM – Helping patients make and keep appointments

Diana Kuttemplon is a Spanish Caseworker Cultural Mediator working in the Nephrology department of Harborview Medical Center.

Diana creates a bond of trust with her patients, “when they trust” her, “they trust the system.” Diana works with complex medical issues and emphasizes the importance of keeping their healthcare appointments. She helps with healthcare scheduling and reminds of them of their appointments.