CCM speaking with patient, offering bedside instructions

Spanish CCM – Guiding patients through the surgery process with patient education

As part of the Housecalls 30th Anniversary celebration in May 2024, we have interviewed members of the Community Housecalls team.

JT Christianson, Spanish Caseworker Cultural Mediator, surgery department, Harborview Medical Center

Since 2004, JT has worked in the surgery department at Harborview Medical Center and he helps Spanish speaking patients navigate through the surgery process. JT helps patients understand the pre-surgery preparation process, day of surgery instructions, and offers clear discharge instructions to the patient and family members in the Spanish language. This ensures that patients understand everything and follow the care which helps prevent extended hospital stays or readmissions.

Somali caseworker cultural mediator, standing in front of a window, smiling.

Somali CCM – Helping ICU patients understand goals of care at HMC

The Community Housecalls program is celebrating its 30th anniversary in May 2024. As part of this celebration, we created a series of short videos highlighting each member of the Community Housecalls team.

Anab Abdullahi, Somali Caseworker Cultural Mediator at Harborview Medical Center.

This is a short video introduction to Anab Abdullahi, a Somali Caseworker Cultural Mediator (CCM) at Harborview Medical Center. Anab describes her role working with Somali patients to navigate Harborview Medical Center ICU and in-patient services. Anab helps patients and providers understand the goals of care and guides everyone to be on the same page. Anab builds trust with her patients so she can do early intervention and prevent long and costly stays.

Vietnamese woman smiling with stained glass window in the background

Vietnamese CCM – Bridging language and cultural gaps for patients in ICU

Kim Lundgreen has been with the Community Housecalls program for almost thirty years. As part of the 30 year anniversary celebration, we created a series of videos highlighting their work.

This short video describes the work of Kim Lundgreen a Vietnamese Caseworker Cultural Mediator at Harborview Medical Center. Kim works with Vietnamese patients in the ICU department. She describes her role helping patients and their families understand what is happening to their loved one. She bridges the language barrier between her patients and providers so everyone is clear and understands the health situation and the goals of care.

Woman speaking in hallway of medical institution

Spanish CCM – Aligning goals of care for patients in ICU & oncology

Nuivis Ferro-Gonzalez discusses her role as a Cultural Community Navigator at Harborview Medical Center working with Spanish speaking patients in the ICU and oncology department.

Nuivis Ferro-Gonzalez, Spanish Caseworker Cultural Mediator at Harborview Medical Center

Nuivis Ferro-Gonzalez is Spanish Caseworker Cultural Mediator, ICU/Oncology navigator at Harborview Medical Center. In this short video, she explains her role working with the Spanish speaking population within the Harborview Medical Center system. Nuivis plays an important role working with patients, patient families and providers to discuss the goals of care. Her patients are experiencing serious health conditions and have a need for frank and transparent conversations. Nuivis makes sure that the medical team and family are on the same page with their decision making process.

Spanish CCM & Diabetes Navigator – Diabetes management

Rose Cano is Caseworker Cultural Mediator & diabetes navigator working at Harborview Medical Center.

Rose Cano, Spanish Caseworker Cultural Mediator at Harborview Medical Center

Rose works with Spanish speaking population and helps her patients with diabetes management. In this video she explains her work in helping patients maintain a goal level of blood glucose levels. Rose also developed the ‘Steering Wheel of Diabetes Self Management‘, an important teaching tool to help patients take control of their diabetes management.

Amharic speaking woman, smiling at camera

Amharic CCM – Aligning the best path of healthcare for patients

Yodit Wongelemengist has been working at Harborview Medical Center since 1994.

Yodit Wongelemengist, Amharic Caseworker Cultural Mediator at Harborview Medical Center

In this short video she explains her role as an Amharic speaking Caseworker Cultural Mediator. She helps advocate for her patients and ensures that both patient and provider understand one another and that the patient is receiving medical care appropriate for their culture and their needs.

Woman entering a hospital room with a smile.

Spanish CCM – Helping Nephrology patients navigate the system

Leticia Magana works primarily with patients in the Nephrology clinic at Harborview Medical Center.

Leticia Magan, Spanish Caseworker Cultural Mediator at Harborview Medical Center

In this video she explains her work with Spanish speaking patients and the importance of educating them about medication compliance. There are many dangers if a patient is not transparent with their provider. Leticia helps the patient and provider understand exactly what is happening with the health treatment plan.

Cambodian woman smiling near window

Cambodian CCM – Bridging language and cultural gaps

Jennifer Huong has been a Cambodian Caseworker Cultural Mediator with Harborview Medical Center since 1994.

Jennifer Huong, Cambodian Caseworker Cultural Mediator, Harborview Medical Center

She began working with the founders of the Community Housecalls program, Dr. Elinor Graham and Dr. Carey Jackson. Jennifer is key conduit for Cambodian community member who seek healthcare at Harborview Medical Center and UW Medicine.

Woman speaking in front of a window

Spanish CCM – Helping patients make and keep appointments

Diana Kuttemplon is a Spanish Caseworker Cultural Mediator working in the Nephrology department of Harborview Medical Center.

Diana creates a bond of trust with her patients, “when they trust” her, “they trust the system.” Diana works with complex medical issues and emphasizes the importance of keeping their healthcare appointments. She helps with healthcare scheduling and reminds of them of their appointments.

Man speaking in open room

Somali CCM – Diabetes Navigator Program

Omar Abow is a Caseworker Cultural Mediator at Harborview Medical Center. He works in the International Medicine Clinic with Somali speaking patients.

He helps patients learn to manage their diabetes which can help avoid complications and emergency room visits. Omar uses a number of educational tools to teach his patients about diabetes management. In collaboration with nutritionists, he helps patients choose culturally relevant foods. When a patient can choose foods that are culturally relevant, this helps with compliance, leading to better health outcomes.

Man speaking near window

Tigrinya CCM- Removing language & cultural barriers

Mohammed Seid is a Tigrinya speaking Caseworker Cultural Mediator working at Harborview Medical Center.

Mohammed Seid, Tigrinya Caseworker Cultural Mediator at Harborview Medical Center

Mohammed helps patients navigate the medical system and overcome cultural barriers to the care they need. He has worked with several patients in ICU helping the provider, patient and family make the best choices for care

Protestors with sign saying Let the Dreamers Dream

Dare to Dream Again: Updates on DACA, Asylum Bans & Family Separations

By Maggie Cheng, JD, Staff Attorney (Asylum) and Malou Chávez, JD, Deputy Director, Northwest Immigrant Rights Project (NWIRP)

It is inevitable not to feel optimistic and yearn for long-awaited positive changes that would impact our immigrant communities. For decades, immigrant communities have been put on the back burner, and protection for the more than 11 million undocumented individuals in the U.S. has not been a priority for the country. Family separation, long waiting lists for family reunifications, limited protections for immigrant victims, children and youth with dreams in limbo, zero avenues to legal for farmworkers, the fear that at any moment a person will be arrested for lack of papers, and many more difficult situations are today’s reality.

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